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| Planning your care:
It is important to us that you feel in control of your life at Devon Lodge and to ensure this we invite you to participate in every aspect of how your care is planned.
Staffing:
Your relationship with staff at Devon Lodge will be of great importance to you, it certainly is for us, so we take great care to employ people who we think you will develop lasting, trusting relationships and that will enhance your daily life.
On a daily basis a senior carer leads the team of care staff ensuring that all of your needs are met. You will also find that staff will be pleased to spend some quality time speaking with you individually.
Elizabeth:
Prior to joining Devon Lodge eleven years ago Elizabeth, the manager, had many years running her own company and brings these valuable and varied experiences to the care industry. Importantly she has the Registered Managers Award, NVQ 4, A1 Assessors Award and also practices a hands-on approach to managing the home.
Elizabeth is always available to meet with you and you will be invited to join the residents meetings.
You will always be welcome to meet with her at any time and she will always be available to discuss any problems or concerns you might have or perhaps just for a chat. You will see her in the house every day when she will meet with you and the other residents for coffee.
Training:
At Devon Lodge we pride ourselves in promoting staff training and development to ensure our staff are confident and able to provide the level of care you need. We have an ongoing programme of NVQ training and all senior care staff have NVQ level 3 and 1 has NVQ level 4 all have advanced medication training they also have Leadership and Management certificates. 99% of care staff has achieved NVQ level 2. All staff participates in the annual mandatory training sessions and this knowledge ensures safe, enlightened practice.
Ancillary staff including, activities organiser, cooks, housekeepers, hairdresser and the maintenance person are included in these training sessions.
Activities:
Activities are a high priority for us and we now employ a full time activities organiser for this purpose activities are designed around your interests and hobbies. A weekly plan of events is put on the notice board in the hall every week and you will be fully involved in deciding what these are and whether they happen in groups or with you individually. The choice is yours. Also, we have a full calendar of special events that runs throughout the year in particular our annual garden party is greatly enjoyed by everyone.
Health Care:
We have developed excellent working relationships with all health care professionals at the local Health Centre and Dental practice. An added bonus is that both are only a short walk from the house. Your GP will see you at either the practice or at Devon Lodge depending on your needs. The local Dentist will be pleased to attend to your dental and oral hygiene needs but your can of course nominate a dentist of your own choice.
CQC - Care Standards Act:
We are proud to have achieved a very good rating from the Care QualityCommission but continue to work hard to maintain and improve all aspects of our standards of care. You can of course find the full report on their web site. www.cqc.org.uk
Family Friends:
Your family and friends are welcome to visit at any time and we are very pleased to provide light refreshments, you can entertain them in your room or use one of the sitting areas in the house. We can also provide lunch or tea if it is pre booked.
Laundry:
Unless you want to make other arrangements all of your laundry is washed and ironed on the premises using industrial equipment designed for this purpose. All laundry is returned the following day.
Hairdresser:
Our on site hairdresser has been at Devon Lodge for 14 years and is available for weekly appointments.
Chiropodist:
We have a visiting chiropodist who is available for monthly appointments.
Criminal Record Bureau Checks:
It is a mandatory requirement that all staff working in care have a Criminal Record Bureau Check. All staff including the hairdresser and chiropodist has had these checks and documentation to this effect is kept on file.
Medication:
You are of course welcome to manage your own medication and we provide a lockable cupboard in your room for you to store your medicines. If you would prefer, we would be pleased to manage this for you.
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